Frequently Asked Questions

    1. When does Corazon deliver?

Ans: Your products will be delivered at your convenient time slot you have chosen. At the time of checkout while placing an order online, you will be provided with option for choosing delivery timeslots.

    1. Is there a minimum order value for delivery?

Ans: There is no minimum order value for delivery. You can order any amount as per your requirements. However, delivery charge applicable depending the total value.

    1. How is Corazon delivery process?’

Ans: Once order is placed online, after confirmation, it is pushed to the nearest store of your delivery address through an automated process. The order is picked and packed, checked for quality, physical condition, etc. by a dedicated team of trained staff and then sent for delivery at your door step. The order will be delivered in the chosen timeslot by you. Once the order leaves the store for delivery, a notification status will be available in your Corazon App my order section. In case of any changes in the delivery schedule or ordered quantity, you will be notified well beforehand.

    1. What if I’m not home to receive my order?

Ans: Once the order is dispatched from the store, a notification will show in your App. In case of non-availability at your residence, our Delivery Expert will try reaching you on the registered mobile number. The order will accordingly be rescheduled only after getting a confirmation from your end.

    1. Can I change my order once it has been placed?

Ans: Yes, you can still modify your order once it has been placed. However, once the order has been dispatched from the store and where notification status has changed in your App my order section, no further changes can be made in the order. In case you wish to remove certain products from the order, there always is an option of returning the products. In case you wish to order some additional products, you can always proceed placing a new order.

    1. Can I place an order online and pick up my order from your store which is nearest to me?

Ans: Currently we do not offer this facility.

    1. What if I didn’t like the quality of the products delivered to me?

Ans: We would request you to check the products while accepting the products during delivery. In case you are not satisfied with the quality of the products, please return those products to our Delivery Expert. Our Delivery Expert will enter details of the same in the mobile tracking app to initiate request for return as well as refund in case of any. In case of Postpaid order, you will be required to pay the adjusted amount only for the products accepted by you. In case of Prepaid orders, request for refund will be initiated same day.

    1. Can I cancel my order?

Ans: No return or cancellation is possible after accepting delivery. In case you would like to cancel the order for some reason, you can send us an e-mail or notify our WhatsApp customer care number with the following details: date of order, order number and reason for cancellation. Else you can inform our representative when he calls for the order confirmation for the delivery timing and date. We will cancel the order and process the refund.

    1. What if products ordered by me are out of stock?

Ans: In a rare case, where products ordered by you are out of stock, we would be providing Substitutes for the product unavailable. This substitute can be of the same variant but from a different brand. The decision for the substitute is taken by our supervisors who has a fair understanding of product catalogue. Our specialist will also suggest alternate products, incase similar products are not available, which could be delivered in place of the ordered products. In case, we are not able to offer substitutes, we will deliver the rest of the products at your convenience and process a refund for the out-of-stock products in case of prepaid order or modify the Invoice in case of postpaid orders. In case of alternate products selection, the cost of these will be adjusted against original payment received and the balance will be refunded back to you or any extra cost (after confirmation from you) will be collected in cash by our Delivery Expert. In case you are not satisfied with the suggested substitute you can always return the product at the time of delivery.

    1. Will I be compensated in case of order delay?

Ans: No, in such event of delay, our delivery team only will keep you updated about your delivery.

    1. What is the value of reward Points?

Ans: one point is equals to one fils.

    1. How can I pay for my Corazon orders?

Ans: We accept a wide range of payment options for your convenience such as Cash of Delivery (COD), Credit Cards, Debit Cards, Benefit pay etc. All electronic payment information is kept strictly confidential and with the help of our payment gateway partners your transactions are conducted over secure SSL encryption technology.

    1. Are there any hidden charges I should know about?

Ans: No, the price listed on the product page is all you pay. No additional tax, and no other hidden charges. Our philosophy is simple – What you see is what you pay!

    1. Is it safe to use my credit/ debit card on Corazon App?

Ans: Yes, it is absolutely safe to use your card on Corazon App. We and our payment gateway supporter AFS follow all regulations of Central Bank Bahrain.

    1. How do I know the payment status?

Ans: It’s easy you login to Your Account and view the Payment Status on your order in the My Orders section.

    1. Do I get an invoice for my order?

Ans: You will receive an Invoice on delivery of the products. You can also view your order in the My Orders section.

    1. How does COD (Cash-On-Delivery) work?

Ans: We offer COD to make your life easy. Simply place your order with us and pay for it when you receive your goods at your doorstep!

    1. What credit cards do you accept?

Ans: We accept only Visa and Mastercard and AMEX. You have additional option for Benefit pay and cash on delivery.

    1. When and how will I get my refund in case of cancellation or product return?

Ans: All refunds will be subject to deduction of Delivery Charges or Offer Values as applicable. For enquiries on refunds please contact our customer support team on WhatsApp 33653517 and our representative will get in touch with you to provide the latest status. Most of the time we return the money same day. However, if its card payment your Bank delay may applicable.